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We understand that decorating is about more than just paint on walls
Painting your house is an expression of who you are, an investment into your home. So when you paint your walls, you want to be sure of a perfect result. Our team of dedicated experts have developed paints with unrivalled formulations that will always deliver the perfect colour with uniform finish and stated coverage every time!
Paint that’s as good as promised
We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we'll replace it.
Perfect Colour
Uniform Finish
Coverage Stated
Perfect Colour
The colour of the paint will match the colour as indicated on latest Dulux collaterals such as the fan decks and shade cards, but do note that colour disparity that occurs due to base material (colour may look different in certain materials or surfaces), shape, size and surface lighting are not covered under the programme.
Uniform Finish
Paints purchased will have an even finish with no patchiness once it dries up completely on a well-prepared and clean surface.
Coverage Stated
The corresponding bucket of paint will yield the area coverage as stated in our product label and product data sheet; however, some colours may need more than two coats to achieve the desired opacity.
Process of replacement
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Contact AkzoNobel within 1 month of purchase
You can submit your claim in 3 ways:
Click here to interact with us on WhatsApp
Ask Dulux
Click here to interact with our Virtual Advisor
Click here to interact with us on Facebook
Watch the step-by-step Dulux Promise Claim Submission Guide
Dulux Promise is applicable for participated products purchased in Malaysia only. Supporting documents will need to be prepared and submitted together to verify your claim for the replacement. After the verification approved, we will issue an e-voucher that can be redeemed at the same retailer outlet you have bought the product(s). In submitting your claim for the replacement to Dulux, you have agreed to the Terms & Conditions of the Dulux Promise.